Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey – relentlessly pursuing better outcomes for all.

Don’t meet every single requirement? Here at Inspira Financial, we believe there is no “perfect” candidate and want to encourage applying even if all the requirements listed aren’t met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!

HOW YOU WILL SOAR:

The Sr. Director, R&W Core Operations will report to the Executive Director, Business Operations. This role is responsible for leading several departments, including those accountable for:

-New Account Set-Up (NASU): This includes teams that process new account set ups for institutional and individual account holders.
-Distributions This includes teams that process client distributions for the retirement and custody services businesses, those due to death/divorce, and benefit disbursements (paying agent business)
-Tax reporting and payments, tax notices
-Escheatment – enterprise team provides services to the R&W and H&B businesses
-Cash reconciliations.
-Billing and collections for client and individual account holders
The position has multiple direct reports that act in a management role for the respective teams. This position's primary responsibility is ensuring the timeliness, accuracy, and effectiveness of all Retirement & Wealth (R&W) Core Operations Functions. Working with the management team, the position also contributes to the development and implementation of policies and procedures, process improvement, quality and volume monitoring and reporting, hiring, and performance management. The Senior Director will develop and implement a strategic roadmap for R&W Core Operational activities:
• Model, communicate and reinforce the Inspira Values – Forward Thinking, Results Driven, Client Obsessed, People Centric, Committed to Integrity
• Recognize and reward employees that demonstrate the Values
• Define NASU, Billing, Distributions, Tax Reporting, Escheatment & Reconciliation strategy, and service level agreements (SLAs) to align with overall Company and department initiatives
• Identify market trends and determine opportunities to improve current processes
• Lead team organizational structure design
• Appropriately assign all tasks related to the teams and ensure completion within established service levels
• Improve the effectiveness and efficiency of the teams by designing, implementing, and continuously improving processes
• Assist in the development, revision, implementation and monitoring of department policies and procedures with emphasis on internal controls and risk assessments
• Gather supporting documentation and responses for internal and external audits
• Provide daily guidance to direct reports for special situations/exception processing
• Facilitate team training regularly to review procedural and product knowledge
• Maintain a positive work atmosphere within the team and with other internal departments
• Prepare and review semi-annual and annual performance evaluations for all department employees
• Prepare and manage the department budget in coordination with the ELT, Chief Operations Officer, and Executive Director
• Manage related external vendor and service provider relationships to maintain access to high service levels and latest features
• Other duties as assigned
[Supervisory Responsibilities:]
• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:
• 15+ years of experience in financial services operations
• 5-7 years of leadership experience
• Bachelor’s Degree in Accounting, Business, Finance, or related field
• CISP preferred
• Demonstrated ability to lead, train, delegate and motivate staff
• Be proactive, analytical, and able to problem-solve and propose resolutions with staff and external clients
• Clear ability to develop and monitor efficient, timely and accurate processes
• Proven ability to multi-task, manage, and prioritize multiple tasks and projects
• Possess excellent verbal and written communication skills
• Demonstrate the highest degree of honesty and integrity
• Detail oriented, organized, and dependable
• Working knowledge of trust accounting systems, IRAs and alternative assets preferred
• Comprehensive understanding of IRA rules and regulations related to distribution transaction processing preferred
• A strong working knowledge of tax reporting requirements for IRAs and taxable accounts preferred
• Working knowledge of escheatment processing rules preferred
• Strong computer aptitude with proficiency in Microsoft Excel, Word, PowerPoint and Outlook
• Proficient with Microsoft SharePoint application and Salesforce Service Cloud preferred

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners — helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.

We have been recognized for our remarkable growth on lists such as Crain’s Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In’s 2023 Best Places to Work and Gallagher’s 2022 Best-In-Class Employer awards.